Privacy Policy

Privacy Statement

New Swan Group values and respects the privacy of every individual who visits out our website, and other online platforms.  We have created this Privacy Statement to inform you of the information collection practices for this Site, including what type of information is gathered, how the information is used, and with whom the information is shared. Please carefully read this Privacy Statement and revisit it from time to time as it may periodically be revised. By using this website, you indicate your understanding and acceptance of these terms. If you do not accept these terms, you may not use this website.

About this Privacy Policy

This Privacy Policy describes the privacy practices of New Swan Group and applies to the website owned and operated by New Swan Group, as well as the information we collect from our New Swan Group retail store. This Privacy Policy describes the types of information we collect for business purposes, discusses how we collect, use, and share information to meet our customers’ needs, and explains your rights and responsibilities related to the security of your personal information.  If you have any questions or concerns regarding this Privacy Policy or our company’s privacy practices, please contact us using the information provided at the end of this document.

Where New Swan Group Gets Personal Information

New Swan Group may collect information from one or more of the following sources:

You

Your electronic devices and technology

Other third party sources

You may share information with us in a form or online field when you create accounts on our website, when you visit our store, or when you sign up for one of our email lists to receive updates on our products and services. Your browser may also record pieces of information when you visit our website. We may receive information from other sources, as well, to help us personalize your shopping experience and protect you, and our company, from fraudulent activities. We strive to collect only the information necessary to support our business and provide you with unmatched automotive products and services.

New Swan Group maintains a strict “no-spam” policy. Subscribers to our e-mail services (or any other feature/service found on our Web site) will not receive unsolicited e-mail messages from us. We collect information online primarily to provide our visitors with a more relevant experience on our sites. When doing so, we will make every reasonable effort to avoid excessive or irrelevant collection of data.  We will take reasonable physical, electronic and managerial measures to safeguard and secure any information you provide to us (e.g. data will be stored in protected databases on secured servers with restricted access). We will not share any information you’ve provided to us with anyone without your consent other than to provide the information or service that you requested. Subsequent sections of this Privacy Policy will provide more detail about each of the ways you may provide information to us.

Information You Provide

We may collect information from you in the following ways:

Payment information from credit, debit, and gift cards, as well as personal and business checks, such as your name, address, and bank account number, for processing payments

Background information from a commercial account application or resale certificate

Usernames, passwords, and contact information from New Swan Group online accounts

If you are a retail customer, we do not store your credit card number. We use this information only to process individual transactions.

Personal and Business Checks

When you pay with a personal or business check at our retail location, we will check your name, address, and other personally identifiable information, and then confirm that these details match your state-issued ID, such as a driver’s license or permit. Your driver’s license or permit number will be recorded on your personal and business check for verification and security purposes.

Information Received Through Technology

You may also provide information to us through your electronic devices. New Swan Group uses technology to provide online customer support and data to improve your shopping experience. These technologies help us track and analyse shopping trends, administer and update our websites, and review user activity to improve our performance. This information helps us understand your needs and suggest products and services relevant to you.

Log Files

New Swan Group gathers certain online and device information automatically and stores it in log files. This information may include your IP address, browser type, Internet service provider, and operating system, as well as landing and exit pages, date and time stamps, and clickstream data.

Cookies

New Swan Group uses cookies to track your shopping cart, remember your user settings, develop targeted marketing messages, and authenticate your account when you sign in. Cookies accomplish this by retaining your information from previous website visits and suggesting products and services as you browse and return to our websites. You can control or disable the use of cookies within your browser. You can still use our websites if you disable cookies, but you may lose some features, or some sections of our websites may have limited functionality.

Web Beacons

Web beacons let us know if you visited a certain page on a website, opened a marketing email, or clicked on an advertisement. Tracking this information helps us understand which content is personally engaging and most relevant to you.

How New Swan Group Uses Information

Your information helps us personalize products and services to meet your needs. We only use your personal information to support and further our business functions, such as filling your orders, preventing fraud, creating targeted marketing efforts, and complying with legal requirements.

New Swan Group uses information in the following ways:

Fulfilling and communicating with you about your orders or requests

Processing refunds, returns, and exchanges

Registering and servicing online accounts

Administering contests, sweepstakes, promotions, and surveys

Personalizing our service offerings, websites, and advertisements

Improving your experience in our store and on our website

How New Swan Group Shares Information

New Swan Group will never sell, rent, trade, or collect payment for sharing your personal information with third parties. We primarily share your information with third parties to perform the following services on your behalf:

Fulfilling your orders and mailing packages to your location

Sending marketing communications and promotions relevant to you

Conducting research and analysis to improve our services and products

We will share your personal information if we are required to do so by law or judicial or administrative order. We may also share information with appropriate authorities if we deem it necessary to protect New Swan Group employees, customers, stakeholders, and other related parties, or if we become aware of a violation of law.  If New Swan Group acquires or merges with another company, we may share information as necessary to facilitate this process. We will update this Privacy Policy to advise customers of any acquisition or merger that influences or changes this policy. Your information may also be shared among New Swan Group affiliates for business purposes.

You’re Privacy Preferences

You may at any time change one or more of the following privacy preferences:

Update your personal information

Subscribe or unsubscribe from marketing and promotional emails

Deactivate your account

To ensure that we have the most recent information available, we recommend that you update your digital profiles with New Swan Group whenever your information changes. You can keep your information current by taking the following actions:

Follow instructions included in emails that you are certain came from New Swan Group

Sign in or register for an online account and make sure we have the most recent contact information on file for you

Contact us directly by phone or email and provide your most recent mailing address, phone number, or email address

We can help you keep your information safe on New Swan Group websites, but we cannot guarantee complete removal of your content and personal information from the Internet.

How New Swan Group Keeps Your Personal Information Secure

Whether you are shopping using our website or physical store, our associates utilize security measures to prevent unauthorized access to your personal information. These measures may include security access controls, information security technologies and policies, information disposal procedures, and participation in security training programs. The following are examples of security measures we use to protect your personal information:

Passwords to control access to your online account and help protect your information (Please keep all of your online passwords confidential)

Monitoring policies and security systems to prevent unauthorized access to locations where confidential information might be stored

Unfortunately, even the best security measures cannot protect information from all unauthorized access. While we take the security of your personal information very seriously and have safeguards in place to protect it, New Swan Group cannot be responsible for any damages you incur which are associated with sharing personally identifiable information with New Swan Group.

Social Media Links and Widgets

New Swan Group website may provide links and widgets to interact with Facebook, Twitter, Instagram, and other social media sites. These features may collect your IP address or set cookies in your browser to allow certain features to function properly. They may also be hosted by a third party or directly on our websites. If you choose to post to social media or widgets through our websites, your activities may be under the jurisdiction of the respective social media sites you use and subject to their respective privacy and security policies. New Swan Group cannot guarantee the security of information shared through social media links and widgets. Please review the following paragraph for further information about the use of third party links.

Third Party Links

In addition to social media links and widgets, you may also find links to websites of New Swan Group partners, vendors, or advertisers. We do not endorse or have control over the security of third party websites. When you follow a link to a third party website and access external content, you agree to the respective privacy and security policies of the websites you visit. New Swan Group cannot be responsible for the ways in which other companies handle personal information. We recommend you review the privacy policies of each website you visit and stay informed of how your personal information is treated and used online.

Protecting Children’s Privacy

We do not knowingly collect or distribute personal information of individuals under the age of 13. If you believe your child has provided personal information to us in contravention of this policy, please contact us at the address provided at the end of this Privacy Policy, and we will cooperate with you to remove the information from our system.

Data Retention

New Swan Group will retain your information in order to provide you with the best products and services. We may also retain and use your information to fulfil legal obligations, resolve disputes, and enforce agreements. If you would like to cancel your account or request that we no longer use your information to provide you with products and services, please contact us as soon as possible at the address provided at the end of this Privacy Policy.

Audio and Video Monitoring

New Swan Group reserves the right to install and monitor security devices in our physical store for the safety of our business, employees, and customers. We also reserve the right to record and monitor phone calls to improve our customer service and security policies.

Privacy Policy Updates

New Swan Group may update this Privacy Policy at any time, at our sole discretion. You should check this Privacy Policy periodically for relevant updates. We may post a notice on our website prior to these changes taking effect, but you will always find the dates of publication and revision posted as part of this Privacy Policy. You should be mindful of any updates or modifications to this Privacy Policy and learn more about how these changes may affect the use of your personally identifiable information as a result.

How to Contact New Swan Group

If you have any questions about our privacy policy or terms of use, please contact us.

Phone: 0161-4356000

E-mail: info@swanindia.com

Address: New Swan Group

622, Industrial Area-B, Ludhiana - 141003 Punjab